FAQ

General

ARTIFOX is based in St. Louis, MO where we design, develop and assemble all of our products. We work with a selected group of small to medium sized manufacturing partners that share our values of quality and sustainability. All of our materials are sourced from the midwest.

Thanks for asking! It's the Eames Plastic Molded Chair.

ARTIFOX products are sold exclusively through our website (you are here). We’re scheduling pop-up events in the near future. Follow us for updates. If you are interested in having an ARTIFOX pop-up in your city, email us at info@theartifox.com. 

ARTIFOX comes from the idea of reinventing everyday things - Clever Artifacts

Your credit card is charged at the time of purchase.

Thanks for checking in about future ARTIFOX products. We’re always looking for new ways to solve problems. If you have something you’d like us to tackle please email us at info@theartifox.com

Yes! All Walnut and White Oak products are solid hardwood.

The bone option is an engineered wood top with scratch resistant powder coating and solid hardwood legs.

DESK 01 is no longer available.

While we don't currently offer our own financing at this time, we suggest checking out PayPal Credit.



Shipping

For domestic orders it’s simple! Email us your order number and the specifics on which products you want to return. We’ll send a return shipping label. Repackage the products how they were received. Cover up the old shipping label and apply the return label to the outside of the package. Drop it off at any FedEx location. Once the product is received in good condition you’ll be refunded minus the shipping cost. All international sales are final.

Most ARTIFOX products ship via FedEx Ground. Below is an illustration on how long a product takes to ship to your area once it leaves our shop. Items that are in stock take 1 week to leave our shop. We do our best to expedite delivery, but some items have longer lead times based on backlog and production times. Please be patient with us as we’re still a lean team.

Absolutely! As soon as your order ships we’ll send FedEx tracking info for your use in following the shipment.

We’d be happy to help with that. Email pictures and description of the product damage as well as the box damage. We’ll do our best to resolve the situation quickly.

DESK 02 ships flat-packed in one box. SHELF and RACK ship individually. Accessories are bundled with multiple small items arriving in one package. We work hard to make our packaging manageable for 1-2 people without forcing you to maneuver crates or pallets.



Assembly

Desk, Shelf and Rack can be assembled and disassembled many times because of the quality of construction. We’ve created custom aluminum and steel joints for lasting durability.

Care



Commercial

We do not offer trade discounts on small orders. But, for bulk orders please email info@theartifox.com

We don’t offer customization for small orders. If you’re ordering in bulk (50+ DESK 02, 100+ SHELF, 50+ RACK), we’ll consider small size tweaks.

Nope. Everything we sell is shipped direct to our customers.

Please email us at info@theartifox.com



International Orders

We do! If you're ordering to Australia, Canada, France, Germany, or the U.K., you're able to checkout through our site. For other international shipping information, please email info@theartifox.com

International orders typically take 1-2 weeks once shipped.

We include all necessary paperwork in the shipment and had very few issues. In the unlikely event of a delay, we will work with customs to get any issues resolved and products to you as quickly as possible.

All taxes and fees are included at checkout. You’ll be 100% paid in full upon checkout.

All international sales are final.



Discounts

Not at this time.

Instead of playing the discounting game we offer high quality, US made products at the lowest possible price by selling directly to you, our customer.

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